Privacy Policy

Last updated: February 13, 2026

1. Introduction

Rain London Creative (“Rain”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

Rain London Creative is a UK-based business and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Rain London Creative
Notting Hill, London
Email: hello@rainlondoncreative.com

We are the data controller responsible for your personal data.

3. What Personal Data We Collect

We may collect the following information:

  • Name

  • Email address

  • Company name

  • Phone number (if provided)

  • Information you submit through our enquiry forms

  • Booking information via scheduling tools (e.g. Calendly)

  • Technical data such as IP address, browser type, and device information

  • Website usage data through analytics and advertising tools

We only collect data necessary to operate our business and respond to enquiries.

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and project requests

  • Schedule consultations

  • Deliver our services

  • Communicate about ongoing or potential projects

  • Improve our website and user experience

  • Run and optimise advertising campaigns (e.g., Google Ads)

  • Comply with legal or accounting obligations

We do not sell or rent your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests — to respond to enquiries and operate our business

  • Contractual necessity — to perform services agreed with you

  • Legal obligation — where required by law

  • Consent — where you have explicitly opted in to marketing communications

6. Third-Party Services

We use third-party providers to operate our website and business, which may process personal data on our behalf, including:

  • Squarespace (website hosting)

  • Google Analytics (website analytics)

  • Google Ads (advertising services)

  • Calendly (appointment scheduling)

  • Email and cloud storage providers

These providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

7. Cookies & Tracking

Our website uses cookies and tracking technologies to:

  • Analyse website traffic

  • Improve functionality

  • Measure advertising performance

This may include Google Analytics and Google Ads tracking.

You can manage cookie preferences through your browser settings. A cookie banner is displayed when you first visit our website.

8. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data — up to 24 months

  • Client project data — in line with contractual and legal obligations

  • Analytics data — as defined by platform settings

We regularly review stored data and securely delete information that is no longer required.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration.

However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

To exercise your rights, contact us at:
hello@rainlondoncreative.com

11. Complaints

If you believe your data has been handled improperly, you may lodge a complaint with:

Information Commissioner’s Office (ICO)
www.ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.